Terms of Service

1. Acceptance of Terms

By accessing or using CRA Compliance Studio (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service. By clicking "Get started" or "Sign up," you confirm acceptance. These Terms apply to all users including workspace Admins, Contributors, and Viewers.

2. Description of Service

CRA Compliance Studio is a B2B SaaS platform that assists manufacturers, importers, and service partners in achieving compliance with Regulation (EU) 2024/2847 (the EU Cyber Resilience Act). Features include product classification, compliance dossier management, policy library, requirement tracking, and lifecycle monitoring.

Important limitation: CRA Compliance Studio is a software tool. It does not provide legal advice. Output generated by the platform does not constitute a legal opinion. You are solely responsible for ensuring your products meet all applicable legal requirements. Always consult qualified legal and technical counsel.

3. Account Registration & Security

• You must provide accurate, complete, and current information at registration.
• You are responsible for maintaining the confidentiality of your credentials.
• You must notify us immediately of any unauthorized access at info@cra-studio.eu.
• You may not share account credentials or resell access to the Service.
• Each workspace ("tenant") operates in strict data isolation — your data is not shared with other tenants.
• We reserve the right to disable accounts that violate these Terms.

4. Subscription & Payment

• Subscription fees are billed in advance on a monthly or annual cycle depending on your plan. Payments are processed by Paddle.com, who acts as the Merchant of Record for all transactions.
• All prices are listed excluding VAT. EU businesses may reverse-charge VAT where applicable. Paddle collects and remits VAT on our behalf.
• Failed payments result in a 7-day grace period before service suspension.
• Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date.
• Refunds are not issued for partial billing periods unless required by applicable law.
• Pricing changes will be communicated 30 days in advance by email.

5. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of applicable law
• Attempt to gain unauthorized access to other tenants' data or system infrastructure
• Reverse-engineer, decompile, or disassemble any part of the Service
• Upload malicious code, conduct denial-of-service attacks, or scrape the Service
• Misrepresent compliance status in official documentation based on inaccurate platform data
• Sublicense, resell, or provide the Service to third parties without our written consent

6. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We act as the data controller for account data and as a data processor for the compliance content you create within the platform.

A Data Processing Agreement (DPA) compliant with GDPR Art. 28 is available upon request for enterprise customers. Contact info@cra-studio.eu.

7. Intellectual Property

CRA Compliance Studio and its underlying technology, design, and content (excluding your workspace data) are owned by Miralem Cebic CRA Compliance Management Studio and protected by copyright, trademark, and other applicable intellectual property laws.

Your content: You retain full ownership of all data and documents you upload or create within your workspace. You grant us a limited, non-exclusive licence to host and process your content solely to provide the Service.

8. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranty of any kind. We do not warrant that (a) the Service will be uninterrupted or error-free; (b) any compliance output is legally sufficient for your jurisdiction; or (c) the Service meets your specific regulatory requirements.

9. Limitation of Liability

To the maximum extent permitted by law, Miralem Cebic CRA Compliance Management Studio's total liability for any claim arising from or related to these Terms or the Service shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, even if advised of the possibility of such damages. This limitation does not apply to liability for gross negligence or wilful misconduct under German law (§ 309 Nr. 7 BGB).

10. Suspension & Termination

• You may cancel your subscription at any time from account settings. Service access continues until the end of the current billing period.
• We may suspend or terminate access immediately for material breach of these Terms.
• Upon termination, you may export your workspace data within 30 days. After that, data is deleted according to our retention policy.
• Sections 7 (IP), 8 (Warranties), 9 (Liability), and 12 (Governing Law) survive termination.

11. Changes to Terms

We may modify these Terms at any time. Material changes will be notified by email at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to the revised Terms, you may cancel your subscription before the effective date.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law provisions. For business customers (B2B), the exclusive place of jurisdiction is Hanau, Germany. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

13. Contact